Privacy Policy

Privacy Policy

Introduction

Welcome to https://coventry-house-clearance-services.vibereports.co.uk (hereafter referred to as “Coventry House Clearance Services,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website visitors, users, and subscribers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://coventry-house-clearance-services.vibereports.co.uk
  2. All applications and services offered through our platform
  3. Interactions on our websites, as well as linked websites that fall under this Privacy Policy
  4. Communication channels, including emails, phone calls, texts (SMS), and newsletters, sent by us

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with Coventry House Clearance Services when:

  1. You sign up and use our applications or services as an authorized user
  2. You visit our website(s) linked to this policy
  3. You engage with our communications, such as newsletters, emails, phone calls, or text messages

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details associated with your user account, such as username, email address, and password hashes.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Information: Bank account details or other financial records required for financial services.
  4. Purchase Information: Transaction history, product preferences, and purchase frequency to enhance your shopping experience.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information from your smartphone or tablet.
  6. Location Data: GPS coordinates and location-based services data to provide personalized content and services.
  7. Feedback: Responses to surveys, feedback forms, or product reviews you choose to submit.
  8. Social Media Information: Publicly available data from social media platforms when you interact with our social media pages.
  9. Product Information: Details about products you view, purchase, or express interest in on our website.

We obtain this data through direct user input, interactions with our services, and the use of automated technologies, including cookies and tracking pixels. Additionally, we may receive personal data from third parties who assist us in providing services, subject to their privacy policies.

Cookies

We utilize cookies (both first-party and third-party) for various purposes, enhancing your experience on our website:

  1. Strictly Necessary: These cookies are essential for the basic functionality of our website, enabling features like login and navigation.
  2. Preference: They remember user preferences, such as language settings and content customization.
  3. Analytics: Tracking tools help us analyze site usage, improve performance, and provide personalized content.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. Once the retention period expires or when the purpose is accomplished, we delete or anonymize the data securely.

Security Measures

Coventry House Clearance Services implements robust security measures to protect your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and at rest.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process data on our behalf.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If you believe we have collected such information, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, subject to legal exceptions.
  4. Restriction: Limit our use of your data in certain circumstances.
  5. Portability: Receive your personal data in a structured, commonly used format.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your rights.
  8. Appeals and Complaints: File appeals or complaints with our privacy team or relevant regulatory authorities.

To exercise these rights, please contact us using the details provided in the “Contact Information” section below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page, and we encourage you to review it periodically for changes.

Contact Information

For any questions, requests for unsubscribe, or inquiries related to data privacy:

Email: [email protected]

Mail: Coventry House Clearance Services, Privacy Team, [Address]